Refund & Returns Policy

Your satisfaction matters to us. That’s why we strive to offer only the finest furniture and a smooth, reliable shopping experience from start to finish.

At Meta Furniture, we aim to ensure complete satisfaction with every purchase. If you're not entirely happy with your order, we're here to help with easy returns and reliable support.

30-Day Return Policy:

You have 30 days from the date of delivery to return an item.

To qualify for a return:

  • Items must be unused, in original packaging.

  • Returns must include all original parts, hardware, and manuals.

  • You must provide proof of purchase (order number or receipt).

How to initiate a return:

  1. Email our support team at support@metafurniture.co.uk within 30 days of receiving your item.

  2. Include your order number, the item(s) you'd like to return, and the reason.

  3. Our team will send you return instructions and a return address.
    Note: Return shipping costs are the customer’s responsibility unless the item is damaged or incorrect.

Refund Process:

  • Once we receive and inspect your returned item, we’ll notify you by email.

  • If approved, your refund will be issued to your original payment method within 5–7 business days.

  • Shipping fees (if any) are non-refundable, unless the return is due to our error.

365 Days Parts Replacement Policy:

We stand behind the quality of our products. That's why we offer a 365 days parts replacement warranty from the date of purchase.

This covers:

  • Manufacturing defects

  • Broken or missing parts

  • Functional hardware issues

This does not cover:

  • Damage caused by misuse, accidents, or improper assembly

If you need a part replaced, simply email us at support@metafurniture.co.uk with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the part or damage

We will assess and send a free replacement part if it qualifies under the warranty.

Items Not Eligible for Return:

  • Items returned after 30 days

Questions?

Our friendly support team is always here to help.
Email us anytime at info@metafurniture.co.uk or Call us: 02081502230 or you can contact on Live Chat.

Meta Furniture – Quality You Can Trust, Service You Can Rely On.