Q1: How do I place an order?
Ans: You can place your order directly on our website. Just browse, add to cart, and checkout securely in minutes.

Q2: Do I have to open an account to place an order?
Ans: No, you can checkout as a guest. But creating an account helps you track orders and manage returns faster.

Q3: I ordered the wrong item. What do I do?Ans: Call us immediately on 020 8150 2230. If your order hasn’t been dispatched, we’ll do our best to help.

Q4: I wish to cancel my order. How do I do that?
Ans: If your order hasn’t been shipped, we can cancel and refund you. Please call us at 020 8150 2230 as soon as possible.

Q5: What's your cancellation policy?
Ans: Orders can be cancelled before dispatch. Once shipped, our standard return policy applies. Call us to discuss.

Q6: When can I expect delivery?
Ans: Most orders arrive within 3–7 working days. Estimated delivery time will be shown at checkout. But if you want next day delivery or two day delivery we can provide that also yo only have to call us on our number for information.

Q7: How long will my order take?
Ans: Standard orders are delivered within 2 or 3 days. You can also order for Next Day delivery by Calling us on our number.

Q8: Do you deliver to any floor in my building?
Ans: Yes, we do.

Q9: Do you do offshore deliveries?
Ans: Call us on 020 8150 2230 to check if your area qualifies. Or email us.

Q10: Do you deliver to the Islands of Scotland or Northern Ireland?
Ans: Please call us on 020 8150 2230 to confirm availability. or Email us.

Q11: Where do you deliver?
Ans: We deliver throughout the UK mainland.

Q12: What delivery services do you offer?
Ans: We provide standard delivery options. And if you want next day delivery service you can call us on our number and you can email us.

Q13: What times of day do you deliver?
Ans: Deliveries typically happen Monday–Saturday, between 8:00am and 6:00pm.

Q14: How do I track a package?
Ans: You’ll receive tracking info by text or with your dispatch confirmation.

Q15: How do I reschedule a delivery?
Ans: Please call us at 020 8150 2230 and we’ll help rearrange it.

Q16: What’s the quickest way to get furniture delivered?
Ans: Call us on 020 8150 2230 for urgent arrangements.

Q17: Does next day furniture include the weekends?
Ans: Please call us on 020 8150 2230 to check availability for weekend delivery.

Q18: How do I return an item?
Ans: Call 020 8150 2230 within 30 days of delivery. We’ll guide you through the return process.

Q19: How do I claim a refund?
Ans: Once your returned item is received and inspected, your refund is processed within 5–7 business days.

Q20: What if I’m not happy with the quality?
Ans: We’re here to help. Call us at 020 8150 2230 and we’ll work to resolve it for you whether a return, refund, or part replacement.

Q21: What if I received the wrong item?
Ans: Call us at 020 8150 2230 and we’ll sort it immediately.

Q22: What do I do if I’m missing items from my order?
Ans: Call 020 8150 2230 and we’ll quickly investigate and send any missing parts.

Q23: Parts have gone missing or arrived damaged. What should I do?
Ans: Call us at 020 8150 2230 with your order details. We'll send a free replacement if it's covered under our 365-day parts policy.

Q24: How long does it take for a return to be collected?
Ans: Usually 2–3 working days after arranging collection. We'll keep you informed.

Q25: What are your payment options?
Ans: We accept all major debit/credit cards, PayPal, and other secure payment methods at checkout.

Q26: I have a payment issue. What should I do?
Ans: Give us a call at 020 8150 2230 and we’ll help resolve it or direct you to your payment provider if needed.

Q27: Can I order for personal use?
Ans: Yes! We serve both personal and business customers.

Q28: I need an invoice. How do I get one?
Ans: You’ll receive your invoice automatically after placing an order. If not, just call us at 020 8150 2230.

Q29: Will I get an email confirmation when I place an order online?
Ans: Yes, you’ll get an instant confirmation once your order is placed.